Heather came to us to help teach us how to train our puppy Jack. As soon as Heather came into our home Jack was at ease around her. Using the methods Heather taught us Jack now understands ‘sit’ ‘go and lie down’ and can walk confidently in safe areas off the lead as he responds instantly to us calling his name. Heather also provided us with extra information and support on how to have a toddler around a puppy. Thank you!